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Re: Career Development for Partner Success Leadership Role
Hi Matthew, yes the job title may be broad and vary across different organizations. This blog entry https://www.tsia.com/blog/what-is-partner-success and its linked "State of" paper may giv…1 -
Re: XaaS Services Delivery & Operations
Hi @Suresh Kandeeban. I believe in co-creation and agile methods shared with pre and post-sales teams. This way, we can get real-world feedback from delivery experience and don't overpromise on the s…1 -
Re: In regards to working out perf and evaluations
Hi @Debby Houghton . Are you using any tool in particular? I ask because I had problems in the past to adjust the process to the system we used. I preferred to work with Likert-scale-like scores, suc…1 -
Re: Professional Services/PM Productivity Measures
Hi Lorraine, Did you check TSIA's State of Professional Services? https://www.tsia.com/resources/the-state-of-professional-services-2022 If you're a TSIA Member, you may refer to this research data a…1 -
Re: Average Handle Time (AHT) benchmarks
Hi! Maybe this paper can help as a start: https://www.tsia.com/blog/how-to-improve-support-service-organizational-performance If you're a TSIA Member, Benchmark and this research paper could help you…1